Smart Hair Towel™ | Operated by Smart Twistie LLC
Effective Date: August 23, 2026
1. Who We Are
SmartHairTowel.com is operated by SmartTwistie LLC (“Smart Hair Towel,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, communicate with us, create an account, or purchase our products.
2. Information We Collect
We may collect information you provide directly, including your name, email address, telephone number, billing and shipping information, account information, order details, customer-service communications, reviews, comments, and other information you choose to submit. We may also collect limited technical and usage information automatically, such as IP address, browser type, device information, pages viewed, referring pages, approximate location derived from IP address, and website interaction data.
3. Payment Information
Payments may be processed by third-party payment providers made available through our checkout, such as Stripe, PayPal, or other providers. We do not intentionally store your full payment-card number on our own website systems. Payment providers process payment information under their own privacy and security practices.
4. How We Use Information
We may use information to process and fulfill orders; provide customer service; manage accounts; communicate about orders, products, promotions, or website updates; prevent fraud and abuse; maintain website security; improve our products and website; perform analytics; comply with legal, tax, accounting, and regulatory obligations; and protect our rights and the rights of customers and others.
5. Cookies and Similar Technologies
We may use cookies and similar technologies for essential website functions, shopping-cart and session management, preferences, security, analytics, and performance. Some third-party services embedded in or connected to the website may also use cookies or similar technologies. You can control many cookies through your browser settings, although disabling certain cookies may prevent parts of the website from functioning correctly.
6. Comments, Reviews, Media, and User Content
If you submit a comment, review, image, or other content, we may collect the information included with that submission and technical information used for spam, fraud, or security detection. If you upload images, avoid including embedded location data (such as EXIF GPS data) that you do not want others to access.
7. Embedded Content and Third-Party Services
The website may contain embedded videos, images, social-media features, analytics tools, links, or other content from third parties. Those third parties may collect information according to their own privacy policies. We encourage you to review the privacy practices of services you choose to use.
8. When We Share Information
We may share information with service providers that help us operate the business, including website hosting, payment processing, order fulfillment, shipping, email communications, analytics, security, professional advisers, and other business-support services. We may also disclose information when required by law, to respond to lawful requests, to protect rights or safety, or in connection with a merger, sale, financing, reorganization, or transfer of business assets. We do not disclose personal information merely for unrelated third-party purposes without an appropriate basis.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, fraud prevention, dispute resolution, and legal, tax, accounting, and recordkeeping requirements. Retention periods vary depending on the type of information and applicable obligations.
10. Your Privacy Choices and Rights
Depending on where you live and applicable law, you may have rights concerning your personal information, which may include requesting access, correction, deletion, or a copy of certain information, and opting out of certain marketing communications. To make a privacy request, contact us using the information at the end of this page. We may need to verify your identity before completing a request, and some information may be retained when permitted or required by law.
11. Email and Marketing Communications
If you receive promotional email from us, you may use the unsubscribe option provided in the message. We may still send non-promotional communications that are necessary to service an order, account, transaction, or customer-service request.
12. Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information. However, no website, internet transmission, or electronic storage method can be guaranteed to be completely secure.
13. Children’s Privacy
Our website and products are intended for a general audience and are not directed to children under 13. We do not knowingly seek to collect personal information from children under 13 through the website. If you believe a child has provided personal information to us, please contact us so we can review the matter.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or legal requirements. The revised version will be posted on this page with an updated effective date.
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